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Customer Care
Frequently Asked Questions
Domestic
Priority Mail
FREE
Delivery in 1-3 business days
Priority Mail Express Upgrade
$18
Delivery in 1 business day
International
USPS First Class Package
$16
Delivery in 8-10+ business days
Free Domestic Shipping
Enjoy complimentary USPS Priority Mail shipping with all domestic orders! Should you wish to upgrade to USPS Priority Mail Express shipping you may do so by selecting the 'Priority Mail Express Upgrade' option at checkout which reflects the full Express rate less the complimentary Priority rate.
Free Worldwide Shipping
Orders of three (3) or more pieces are, subject to certain limitations, eligible for complimentary USPS First Class Package International shipping.
Dispatch + Transit Timeframes
Most items on our website are made to order and will be dispatched (ready to ship) within 3 weeks. Listed delivery transit timeframes are estimates and begin one business day after the day that you place your order for in-stock items and one business day after made to order items are dispatched.
General Information
USPS is our preferred shipping partner. You will receive an email with a tracking number when your package ships. Orders may be split and sent to multiple addresses if you purchase the additional shipping label(s). Should you need to delay or alter shipment timing, or arrange to split an order, please contact us at orders@joriebreonn.com.
Easy 30-day Returns
We want you to absolutely love your Jorie Breonn jewelry! Should you not be completely satisfied with your purchase, any piece(s) that you are unhappy with may be returned within thirty (30) days.
Before mailing anything back to us we ask that you please:
  • Send a quick note to returns@joriebreonn.com and let us know what the issue is - chances are we can make it right! :) Please include your order number and indicate which item(s) you would like to return.
  • Understand that while we do include complimentary shipping with every purchase, we DO NOT cover or reimburse return shipping and insurance fees. Items may be sent back to us via any class of mail in a padded/bubble mailer or a box and MUST include a tracking number for your return to be processed.
  • Repackage any chain + pendant piece in a ziplock bag similar to how you received it, with the pendant and chain separated by the ziplock to prevent marking and/or entanglement during transit.
Broken Chains + Repairs
Some of our pieces include delicate components, such as thin chains and clasps. While designed to be reasonably durable, necklaces that get caught in clothing or are regularly worn within the reach of a little one can (and do!) sometimes break. If you find yourself with a broken chain we offer the following options:
  • As a one-time courtesy for broken necklaces, we will send you a replacement chain for a nominal fee. The replacement fee, for example, of a basic gold-filled or silver cable chain is $25.
  • Alternatively, you may send the piece back to us for professional repair (which includes a new chain), shipped and insured at your own expense, for a fee of $45. Return shipping is on us.
To arrange for a replacement chain or to set up a repair send an email to repairs@joriebreonn.com. Repair of 14k gold pieces will be quoted on a case-by-case basis, but rest-assured we are not 'in the business of jewelry repair' and as such will always be as fair as possible!
Bridesmaid + Wedding Gifts Discount
We happily discount bridesmaid and wedding gifts as follows:
5-6 : 15% for identical pieces; 10% for varying pieces
7-9 : 20% for identical pieces; 15% for varying pieces
10+ : 25% for identical pieces; 20% for varying pieces
Send us a note at hello@joriebreonn.com and we will set you up with your discount. :)
Password Reset
Forget your password? Enter the email address that you registred with and we will send you a link to create a new password.

Payment
Payment Methods
  • Credit Card - Visa, MasterCard, American Express, Discover, JCB, Diner’s Club
  • Express Checkout - Amazon Pay, Apple Pay, Google Pay, PayPal, Shop Pay
  • Afterpay - 4 interest-free payments made every two weeks
CURRENCIES
You can shop and pay in your local currency on joriebreonn.com. Easily change the default display currency ($ USD) by selecting your desired currency via the selector in the upper right corner of your computer screen. On mobile screens the currency selector can be found within the ‘hamburger’ menu in the upper left corner.
SECURE SHOPPING
Orders placed on joriebreonn.com are encrypted using Secure Sockets Layer (SSL) technology so that your transactions are fully protected. SSL negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions. Further, to ensure that your personal data is protected at all times and not just during checkout, we now utilize SSL technology on EVERY page as indicated by the symbol and the "https" URL prefix in your browser address bar.
CANCELLATIONS
If you need to cancel or would like to modify your order please send an email to orders@joriebreonn.com. Even if we have already begun making an item, as long as it is not personalized (such as a sized ring), a custom design or a solid 14k gold piece we will most likely be able to accommodate your request. :)
Shipping
Domestic
Priority Mail
FREE
Delivery in 1-3 business days
Priority Mail Express Upgrade
$18
Delivery in 1 business day
International
USPS First Class Package
$16
Delivery in 8-10+ business days
Free Domestic Shipping
Enjoy complimentary USPS Priority Mail shipping with all domestic orders! Should you wish to upgrade to USPS Priority Mail Express shipping you may do so by selecting the 'Priority Mail Express Upgrade' option at checkout which reflects the full Express rate less the complimentary Priority rate.
Free Worldwide Shipping
Orders of three (3) or more pieces are, subject to certain limitations, eligible for complimentary USPS First Class Package International shipping.
Dispatch + Transit Timeframes
Most items on our website are made to order and will be dispatched (ready to ship) within 3 weeks. Listed delivery transit timeframes are estimates and begin one business day after the day that you place your order for in-stock items and one business day after made to order items are dispatched.
General Information
USPS is our preferred shipping partner. You will receive an email with a tracking number when your package ships. Orders may be split and sent to multiple addresses if you purchase the additional shipping label(s). Should you need to delay or alter shipment timing, or arrange to split an order, please contact us at orders@joriebreonn.com.
Returns, Refunds + Repairs
Easy 30-day Returns
We want you to absolutely love your Jorie Breonn jewelry! Should you not be completely satisfied with your purchase, any piece(s) that you are unhappy with may be returned within thirty (30) days.
Before mailing anything back to us we ask that you please:
  • Send a quick note to returns@joriebreonn.com and let us know what the issue is - chances are we can make it right! :) Please include your order number and indicate which item(s) you would like to return.
  • Understand that while we do include complimentary shipping with every purchase, we DO NOT cover or reimburse return shipping and insurance fees. Items may be sent back to us via any class of mail in a padded/bubble mailer or a box and MUST include a tracking number for your return to be processed.
  • Repackage any chain + pendant piece in a ziplock bag similar to how you received it, with the pendant and chain separated by the ziplock to prevent marking and/or entanglement during transit.
Refund Policy
We will process all returned items within one (1) business day of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase.
Broken Chains + Repairs
Some of our pieces include delicate components, such as thin chains and clasps. While designed to be reasonably durable, necklaces that get caught in clothing or are regularly worn within the reach of a little one can (and do!) sometimes break. If you find yourself with a broken chain we offer the following options:
  • As a one-time courtesy for broken necklaces, we will send you a replacement chain for a nominal fee. The replacement fee, for example, of a basic gold-filled or silver cable chain is $25.
  • Alternatively, you may send the piece back to us for professional repair (which includes a new chain), shipped and insured at your own expense, for a fee of $45. Return shipping is on us.
To arrange for a replacement chain or to set up a repair send an email to repairs@joriebreonn.com. Repair of 14k gold pieces will be quoted on a case-by-case basis, but rest-assured we are not 'in the business of jewelry repair' and as such will always be as fair as possible!
Your Account
Account Registration
You do not need to register to make a purchase on joriebreonn.com however, we suggest that you do create an account to access exclusive areas and services available only to our registered customers.
Already have an account? Please sign in.
Password Retrieval
Forget your password? Enter the email address that you registred with and we will send you a link to create a new password.

VIP email list
We offer those who sign up for our VIP Email List exclusive discounts, advanced notice of sales, new collections and launches, access to limited edition pieces and the opportunity to 'stay in the know' as we regularly share other exciting Jorie Breonn news.
(Please note: the email addresses that we collect are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to be removed from our email list you can do so by unsubscribing via the link at the bottom of the emails sent to you.)
If you would like to join, you may subscribe below.
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Size Guides
International Ring Conversions
Our rings are sold in US sizes. Click the icon to view or print our comprehensive international ring size guide: Pdf
Knockout Ring Sets
Knockout Ring sets (4 rings) are sold as: S/M, M/L, L/XL and XL/XXL with each individual ring sized as per the table below. We are more than happy to accomodate any deviation(s) to our standard grouping that you may require. For example, let's say that you have added the 'L-O-V-E Letter Ring Set' to your bag in M/L but would prefer the pointer finger ring ("L") be a 7 instead of the standard 8. In the 'Special Instructions' input box on the shopping bag page, notify us of your preferred sizing for EACH letter, like so: L-7, O-8, V-6, E-4.
KO RING SETS (US) Pointer Middle Ring Pinky
S/M 7 7 5 3
M/L 8 8 6 4
L/XL 10 10 8 6
XL/XXL 12 12 10 8
Adjustable Rings
Some of our rings have a split bottom and as such will enable you to adjust those rings approximately one-half US size in either direction.
Help with Sizing
Most women find that her ring size changes by the season. Should your current measurement fall between half sizes, we suggest opting for the LARGER size.
Care + Maintenance
How to Love It
1.
Remove your jewelry when showering or swimming (especially at the beach!), when exercising, when working in the garden, when doing chores that involve household cleaners, when applying cosmetics, perfumes, oils, moisturizers or tanning sprays and before bed.
2.
Do not let your jewelry come into direct contact with abrasive cleaning products, nail polish remover or hairspray.
3.
Whenever practicable, your jewelry should be the last thing that you put on and the first thing that you take off each day.
4.
Store your Jorie Breonn pieces - separately - in the velvet pouches that each one arrived in. The friction or scratching that would occur from the metal to metal contact of multiple pieces kept in the same pouch could wear down the jewelry's plating.
5.
Occasionally wipe your pieces down with a soft polishing cloth to remove anything that could damage its finish and to restore its shine.
How to Clean It
14k Gold
Create a solution of warm water (never hot) and a soap-free detergent or dish soap and carefully brush your jewelry with a new, soft baby toothbrush. Thoroughly dry your piece(s) after. Keep in mind that gold is a soft metal so be gentle while both brushing and drying it.
14k Gold Plated
When a piece is starting to look a bit dull, restore its shine with a soft polishing cloth. Should it appear particularly dirty, create a solution of warm (never hot) water and a soap-free detergent or dish soap. Carefully brush your jewelry with a new, soft baby toothbrush and thoroughly dry it after.
** Always avoid harsh jewelry cleaners! **
14k Gold Fill Chains
Put your chain under warm (not hot) water and gently rub with a new, soft baby toothbrush to get into the links and clean them well. Never rub your gold fill chain too harshly with a jewelry cleaner or cloth as this could damage the piece unnecessarily.
Sterling Silver
All silver inevitably tarnishes when exposed to air and light but to restore its original gleam use a silver jewelry cleaning product such as Weiman Silver Polish. Also, always thoroughly dry your silver jewelry after exposure to water.
Contact Us
We will respond to your email within 24 hours, Monday through Friday and by Monday afternoon for messages received over the weekend.
You can also call us directly at 317.296.5455, Monday through Friday from 8:30am to 6pm EST, excluding holidays.
Drop us a line

Customer Inquiries
317.296.5455
hello@joriebreonn.com
Wholesale Inquiries
317.296.5455
sales@joriebreonn.com
Public Relations
317.296.5455
pr@joriebreonn.com