Frequently Asked Questions
Domestic
|
USPS Priority Mail
|
$9
|
|
Delivery in 1-3 business days
|
|
Orders of $200+ ship FREE!
|
|
USPS Priority Mail Express
|
$34
|
|
Delivery in 1 business day
|
|
$25 upgrade available for orders of $200+
|
International
|
DHL/UPS Express Services
|
Calc.
|
|
Delivery in 2-5+ business days
|
Free Domestic Shipping
Enjoy complimentary USPS Priority Mail shipping on all domestic orders of $200 or more! Should you wish to upgrade your $200+ order to USPS Priority Mail Express shipping you may do so by selecting the 'USPS Priority Mail Express Upgrade' option at checkout which reflects the full Express rate less the complimentary Priority rate.
Dispatch + Transit Timeframes
Most items on our website are made-to-order and will be dispatched (ready to ship) within 3 weeks. Listed delivery transit timeframes are estimates and begin one business day after the day that you place your order for in-stock items and one business day after made-to-order items are dispatched.
General Information
USPS is our preferred domestic shipping partner. We ship internationally via Express services provided by DHL and UPS. You will receive an email with a tracking number when your package ships. Orders may be split and sent to multiple addresses if you purchase the additional shipping label(s). Should you need to delay or alter shipment timing, or arrange to split an order, please contact us at
orders@joriebreonn.com.
Customs, Duties + Other Fees
The shipping fee that you pay at checkout does NOT include or cover any additional duties, customs, taxes or other such fees that may be levied by your local government upon the parcel's arrival to your country. We trust that you are familiar with the practices of your particular locale as it pertains to parcels received from the US and any such charges are not covered nor will be reimbursed by us.
Insurance
All international parcels are fully insured, so should your item be lost in transit we will file a claim and, at your direction, either resend your piece(s) or issue you a refund. Insurance claims cannot be filed until the tracking data fails to update for a minimum of four (4) weeks.
Easy 30-day Returns
We want you to absolutely love your Jorie Breonn jewelry! Should you not be completely satisfied with your purchase, any undamaged piece(s) that you are unhappy with may be returned within thirty (30) days from the day that your package was marked delivered per the shipment tracking history.
Before mailing anything back to us we ask that you please:
- Send a quick note to returns@joriebreonn.com and let us know what the issue is - chances are we can make it right! :) Please include your order number and indicate which item(s) you would like to return.
- Understand that while we do include complimentary shipping with some purchases, we DO NOT cover or reimburse return shipping and insurance fees. Items may be sent back to us via any class of mail in a padded/bubble mailer or a box and MUST include a tracking number for your return to be processed.
- Repackage any chain + pendant piece in a ziplock bag similar to how you received it, with the pendant and chain separated by the ziplock to prevent marking and/or entanglement during transit.
Broken Chains + Repairs
Some of our pieces include delicate components, such as thin chains and tiny clasps. While designed to be reasonably durable, necklaces that get caught in clothing or are regularly worn within the reach of a little one can (and do!) sometimes break. If you find yourself with a broken chain we offer the following options:
- As a one-time courtesy for broken necklaces, we will send you a replacement chain for a nominal fee. The replacement fee, for example, of a basic gold-filled or silver cable chain is $25. Shipping is on us.
- Alternatively, you may send the piece back to us for professional repair (which includes a new chain), shipped and insured at your own expense, for a fee of $45. Return shipping is on us.
To arrange for a replacement chain or to set up a repair send an email to
repairs@joriebreonn.com. Repair of 14k gold pieces will be quoted on a case-by-case basis, but rest-assured we are not 'in the business of jewelry repair' and as such will always be as fair as possible!
Bridesmaid + Wedding Gifts Discount
We happily discount bridesmaid and wedding gifts as follows:
3 : 10% for identical pieces; 10% for varying pieces
4-5 : 12.5% for identical pieces; 10% for varying pieces
6-8 : 15% for identical pieces; 12.5% for varying pieces
9+ : 17.5% for identical pieces; 15% for varying pieces
Send us a note at
hello@joriebreonn.com and we will set you up with your discount. :)
Password Reset
Forget your password? Enter the email address that you registred with and we will send you a link to create a new password.
Payment
Payment Methods
- Credit Card - Visa, MasterCard, American Express, Discover, JCB, Diner’s Club
- Express Checkout - Amazon Pay, Apple Pay, Google Pay, PayPal, Shop Pay
- Afterpay - 4 interest-free payments made every two weeks
CURRENCIES
You can shop and pay in your local currency on joriebreonn.com. Easily change the default display currency ($ USD) by selecting your desired currency via the selector in the upper right corner of your computer screen. On mobile screens the currency selector can be found within the ‘hamburger’ menu in the upper left corner.
SECURE SHOPPING
Orders placed on joriebreonn.com are encrypted using Secure Sockets Layer (SSL) technology so that your transactions are fully protected. SSL negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions. Further, to ensure that your personal data is protected at all times and not just during checkout, we now utilize SSL technology on EVERY page as indicated by the symbol and the "https" URL prefix in your browser address bar.
CANCELLATIONS
If you need to cancel or would like to modify your order please send an email to
orders@joriebreonn.com. Even if we have already begun making an item, as long as it is not personalized (such as a sized ring), a custom design or a solid 14k gold piece we will most likely be able to accommodate your request. :)
Returns, Refunds + Repairs
Easy 30-day Returns
We want you to absolutely love your Jorie Breonn jewelry! Should you not be completely satisfied with your purchase, any undamaged piece(s) that you are unhappy with may be returned within thirty (30) days from the day that your package was marked delivered per the shipment tracking history.
Before mailing anything back to us we ask that you please:
- Send a quick note to returns@joriebreonn.com and let us know what the issue is - chances are we can make it right! :) Please include your order number and indicate which item(s) you would like to return.
- Understand that while we do include complimentary shipping with some purchases, we DO NOT cover or reimburse return shipping and insurance fees. Items may be sent back to us via any class of mail in a padded/bubble mailer or a box and MUST include a tracking number for your return to be processed.
- Repackage any chain + pendant piece in a ziplock bag similar to how you received it, with the pendant and chain separated by the ziplock to prevent marking and/or entanglement during transit.
Refund Policy
We will process all returned items within one (1) business day of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase. We will process all returned items within one (1) business day of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase. Only the cost of the item(s), plus any sales tax paid, will be refunded. Original shipping and insurance fees will NOT be refunded when we process any item(s) returned to us.
Broken Chains + Repairs
Some of our pieces include delicate components, such as thin chains and tiny clasps. While designed to be reasonably durable, necklaces that get caught in clothing or are regularly worn within the reach of a little one can (and do!) sometimes break. If you find yourself with a broken chain we offer the following options:
- As a one-time courtesy for broken necklaces, we will send you a replacement chain for a nominal fee. The replacement fee, for example, of a basic gold-filled or silver cable chain is $25. Shipping is on us.
- Alternatively, you may send the piece back to us for professional repair (which includes a new chain), shipped and insured at your own expense, for the same $25 fee. Return shipping is on us.
To arrange for a replacement chain or to set up a repair send an email to
repairs@joriebreonn.com. Repair of 14k gold pieces will be quoted on a case-by-case basis, but rest-assured we are not 'in the business of jewelry repair' and as such will always be as fair as possible!
Your Account
Account Registration
You do not need to register to make a purchase on joriebreonn.com however, we suggest that you do
create an account to access exclusive areas and services available only to our registered customers.
Already have an account? Please
sign in.
Password Retrieval
Forget your password? Enter the email address that you registred with and we will send you a link to create a new password.
VIP email list
We offer those who sign up for our VIP Email List exclusive discounts, advanced notice of sales, new collections and launches, access to limited edition pieces and the opportunity to 'stay in the know' as we regularly share other exciting Jorie Breonn news.
(Please note: the email addresses that we collect are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to be removed from our email list you can do so by unsubscribing via the link at the bottom of the emails sent to you.)
If you would like to join, you may subscribe
here.
Size Guides
Ring Size Guide
Not sure of your size? Click the icon to print our helpful guide:
International Ring Conversions
Our rings are sold in US sizes. Click the icon to view or print our comprehensive international ring size guide:
Sizing Tips
1- If your measurement falls between two ring sizes, order the LARGER size.
2- Whenever your knuckle is bigger than the base of your finger, measure both places and choose a size in-between the two.
3- Your fingers are smaller in the morning and in cold weather. The best time to measure is at the end of the day when your fingers are warm.
4- The fingers on your dominant hand are typically bigger.
Contact Us
We will respond to your email within 24 hours, Monday through Friday and by Monday afternoon for messages received over the weekend.
You can also call us directly at 317.296.5455, Monday through Friday from 8:30am to 6pm EST, excluding holidays.
