We want you to absolutely love your Jorie Breonn jewelry! Should you not be completely satisfied with your purchase, any piece(s) that you are unhappy with may be returned within thirty (30) days.
Before mailing anything back to us we ask that you please:
Send a quick note to firstname.lastname@example.org and let us know what the issue is - chances are we can make it right! :) Please include your order number and indicate which item(s) you would like to return.
Understand that while we do include complimentary shipping with some purchases, we DO NOT cover or reimburse return shipping and insurance fees. Items may be sent back to us via any class of mail in a padded/bubble mailer or a box and MUST include a tracking number for your return to be processed.
Repackage any chain + pendant piece in a ziplock bag similar to how you received it, with the pendant and chain separated by the ziplock to prevent marking and/or entanglement during transit.
We will process all returned items within one (1) business day of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase. Only the cost of the item(s), plus any sales tax paid, will be refunded. Original shipping and insurance fees will NOT be refunded when we process any item(s) returned to us.
Broken Chains + Repairs
Some of our pieces include delicate components, such as thin chains and tiny clasps. While designed to be reasonably durable, necklaces that get caught in clothing or are regularly worn within the reach of a little one can (and do!) sometimes break. If you find yourself with a broken chain we offer the following options:
As a one-time courtesy for broken necklaces, we will send you a replacement chain for a nominal fee. The replacement fee, for example, of a basic gold-filled or silver cable chain is $25. Shipping is on us.
Alternatively, you may send the piece back to us for professional repair (which includes a new chain), shipped and insured at your own expense, for a fee of $45. Return shipping is on us.
To arrange for a replacement chain or to set up a repair send an email to email@example.com. Repair of 14k gold pieces will be quoted on a case-by-case basis, but rest-assured we are not 'in the business of jewelry repair' and as such will always be as fair as possible!